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Full CRUD operations, aggregate analytics (COUNT/AVG/MIN/MAX/SUM), schema introspection, and attachment management. Purpose-built for ITSM, ITOM, and CMDB workflows including incidents, changes, problems, configuration items, knowledge articles, and more.\"\nauthor: \"OnlyFlows (onlyflowstech)\"\nhomepage: \"https://onlyflows.tech\"\nlicense: MIT\ntags:\n  - servicenow\n  - itsm\n  - itom\n  - cmdb\n  - snow\n  - table-api\n  - incidents\n  - changes\n  - problems\n  - configuration-items\n  - knowledge-base\n  - service-management\nmetadata:\n  {\n    \"openclaw\":\n      {\n        \"emoji\": \"🔧\",\n        \"requires\": { \"bins\": [\"curl\", \"jq\"], \"env\": [\"SN_INSTANCE\", \"SN_USER\", \"SN_PASSWORD\"] }\n      }\n  }\n---\n\n# ServiceNow Skill\n\nQuery and manage records on any ServiceNow instance via the REST Table API.\n\n## Setup\n\nSet environment variables for your ServiceNow instance:\n\n```bash\nexport SN_INSTANCE=\"https://yourinstance.service-now.com\"\nexport SN_USER=\"your_username\"\nexport SN_PASSWORD=\"your_password\"\n```\n\nAll tools below use `scripts/sn.sh` which reads these env vars.\n\n## Tools\n\n### sn_query — Query any table\n\n```bash\nbash scripts/sn.sh query <table> [options]\n```\n\nOptions:\n- `--query \"<encoded_query>\"` — ServiceNow encoded query (e.g. `active=true^priority=1`)\n- `--fields \"<field1,field2>\"` — Comma-separated fields to return\n- `--limit <n>` — Max records (default 20)\n- `--offset <n>` — Pagination offset\n- `--orderby \"<field>\"` — Sort field (prefix with `-` for descending)\n- `--display <true|false|all>` — Display values mode\n\nExamples:\n\n```bash\n# List open P1 incidents\nbash scripts/sn.sh query incident --query \"active=true^priority=1\" --fields \"number,short_description,state,assigned_to\" --limit 10\n\n# All users in IT department\nbash scripts/sn.sh query sys_user --query \"department=IT\" --fields \"user_name,email,name\"\n\n# Recent change requests\nbash scripts/sn.sh query change_request --query \"sys_created_on>=2024-01-01\" --orderby \"-sys_created_on\" --limit 5\n```\n\n### sn_get — Get a single record by sys_id\n\n```bash\nbash scripts/sn.sh get <table> <sys_id> [options]\n```\n\nOptions:\n- `--fields \"<field1,field2>\"` — Fields to return\n- `--display <true|false|all>` — Display values mode\n\nExample:\n\n```bash\nbash scripts/sn.sh get incident abc123def456 --fields \"number,short_description,state,assigned_to\" --display true\n```\n\n### sn_create — Create a record\n\n```bash\nbash scripts/sn.sh create <table> '<json_fields>'\n```\n\nExample:\n\n```bash\nbash scripts/sn.sh create incident '{\"short_description\":\"Server down\",\"urgency\":\"1\",\"impact\":\"1\",\"assignment_group\":\"Service Desk\"}'\n```\n\n### sn_update — Update a record\n\n```bash\nbash scripts/sn.sh update <table> <sys_id> '<json_fields>'\n```\n\nExample:\n\n```bash\nbash scripts/sn.sh update incident abc123def456 '{\"state\":\"6\",\"close_code\":\"Solved (Permanently)\",\"close_notes\":\"Restarted service\"}'\n```\n\n### sn_delete — Delete a record\n\n```bash\nbash scripts/sn.sh delete <table> <sys_id> --confirm\n```\n\nThe `--confirm` flag is **required** to prevent accidental deletions.\n\n### sn_aggregate — Aggregate queries\n\n```bash\nbash scripts/sn.sh aggregate <table> --type <TYPE> [options]\n```\n\nTypes: `COUNT`, `AVG`, `MIN`, `MAX`, `SUM`\n\nOptions:\n- `--type <TYPE>` — Aggregation type (required)\n- `--query \"<encoded_query>\"` — Filter records\n- `--field \"<field>\"` — Field to aggregate on (required for AVG/MIN/MAX/SUM)\n- `--group-by \"<field>\"` — Group results by field\n- `--display <true|false|all>` — Display values mode\n\nExamples:\n\n```bash\n# Count open incidents by priority\nbash scripts/sn.sh aggregate incident --type COUNT --query \"active=true\" --group-by \"priority\"\n\n# Average reassignment count\nbash scripts/sn.sh aggregate incident --type AVG --field \"reassignment_count\" --query \"active=true\"\n```\n\n### sn_schema — Get table schema\n\n```bash\nbash scripts/sn.sh schema <table> [--fields-only]\n```\n\nReturns field names, types, max lengths, mandatory flags, reference targets, and choice values.\n\nUse `--fields-only` for a compact field list.\n\n### sn_batch — Bulk update or delete records\n\n```bash\nbash scripts/sn.sh batch <table> --query \"<encoded_query>\" --action <update|delete> [--fields '{\"field\":\"value\"}'] [--limit 200] [--confirm]\n```\n\nPerforms bulk update or delete operations on all records matching a query. Runs in **dry-run mode by default** — shows how many records match without making changes. Pass `--confirm` to execute.\n\nOptions:\n- `--query \"<encoded_query>\"` — Filter records to operate on (required)\n- `--action <update|delete>` — Operation to perform (required)\n- `--fields '<json>'` — JSON fields to set on each record (required for update)\n- `--limit <n>` — Max records to affect per run (default 200, safety cap at 10000)\n- `--dry-run` — Show match count only, no changes (default behavior)\n- `--confirm` — Actually execute the operation (disables dry-run)\n\nExamples:\n\n```bash\n# Dry run: see how many resolved incidents older than 90 days would be affected\nbash scripts/sn.sh batch incident --query \"state=6^sys_updated_on<javascript:gs.daysAgo(90)\" --action update\n\n# Bulk close resolved incidents (actually execute)\nbash scripts/sn.sh batch incident --query \"state=6^sys_updated_on<javascript:gs.daysAgo(90)\" --action update --fields '{\"state\":\"7\",\"close_code\":\"Solved (Permanently)\",\"close_notes\":\"Auto-closed by batch\"}' --confirm\n\n# Dry run: count orphaned test records\nbash scripts/sn.sh batch u_test_table --query \"u_status=abandoned\" --action delete\n\n# Delete orphaned records (actually execute)\nbash scripts/sn.sh batch u_test_table --query \"u_status=abandoned\" --action delete --limit 50 --confirm\n```\n\nOutput (JSON summary):\n```json\n{\"action\":\"update\",\"table\":\"incident\",\"matched\":47,\"processed\":47,\"failed\":0}\n```\n\n### sn_health — Instance health check\n\n```bash\nbash scripts/sn.sh health [--check <all|version|nodes|jobs|semaphores|stats>]\n```\n\nChecks ServiceNow instance health across multiple dimensions. Default is `--check all` which runs every check.\n\nChecks:\n- **version** — Instance build version, date, and tag from sys_properties\n- **nodes** — Cluster node status (online/offline) from sys_cluster_state\n- **jobs** — Stuck/overdue scheduled jobs from sys_trigger (state=ready, next_action > 30 min past)\n- **semaphores** — Active semaphores (potential locks) from sys_semaphore\n- **stats** — Quick dashboard: active incidents, open P1s, active changes, open problems\n\nExamples:\n\n```bash\n# Full health check\nbash scripts/sn.sh health\n\n# Just check version\nbash scripts/sn.sh health --check version\n\n# Check for stuck jobs\nbash scripts/sn.sh health --check jobs\n\n# Quick incident/change/problem dashboard\nbash scripts/sn.sh health --check stats\n```\n\nOutput (JSON):\n```json\n{\n  \"instance\": \"https://yourinstance.service-now.com\",\n  \"timestamp\": \"2026-02-16T13:30:00Z\",\n  \"version\": {\"build\": \"...\", \"build_date\": \"...\", \"build_tag\": \"...\"},\n  \"nodes\": [{\"node_id\": \"...\", \"status\": \"online\", \"system_id\": \"...\"}],\n  \"jobs\": {\"stuck\": 0, \"overdue\": []},\n  \"semaphores\": {\"active\": 2, \"list\": []},\n  \"stats\": {\"incidents_active\": 54, \"p1_open\": 3, \"changes_active\": 12, \"problems_open\": 8}\n}\n```\n\n### sn_attach — Manage attachments\n\n```bash\n# List attachments on a record\nbash scripts/sn.sh attach list <table> <sys_id>\n\n# Download an attachment\nbash scripts/sn.sh attach download <attachment_sys_id> <output_path>\n\n# Upload an attachment\nbash scripts/sn.sh attach upload <table> <sys_id> <file_path> [content_type]\n```\n\n## Common Tables\n\n| Table | Description |\n|-------|-------------|\n| `incident` | Incidents |\n| `change_request` | Change Requests |\n| `problem` | Problems |\n| `sc_req_item` | Requested Items (RITMs) |\n| `sc_request` | Requests |\n| `sys_user` | Users |\n| `sys_user_group` | Groups |\n| `cmdb_ci` | Configuration Items |\n| `cmdb_ci_server` | Servers |\n| `kb_knowledge` | Knowledge Articles |\n| `task` | Tasks (parent of incident/change/problem) |\n| `sys_choice` | Choice list values |\n\n## Encoded Query Syntax\n\nServiceNow encoded queries use `^` as AND, `^OR` as OR:\n\n- `active=true^priority=1` — Active AND P1\n- `active=true^ORactive=false` — Active OR inactive\n- `short_descriptionLIKEserver` — Contains \"server\"\n- `sys_created_on>=2024-01-01` — Created after date\n- `assigned_toISEMPTY` — Unassigned\n- `stateIN1,2,3` — State is 1, 2, or 3\n- `caller_id.name=John Smith` — Dot-walk through references\n\n## Notes\n\n- All API calls use Basic Auth via `SN_USER` / `SN_PASSWORD`\n- Default result limit is 20 records; use `--limit` to adjust\n- Use `--display true` to get human-readable values instead of sys_ids for reference fields\n- The script auto-detects whether `SN_INSTANCE` includes the protocol prefix\n","readmeExcerpt":"--- name: servicenow emoji: 🔧 description: \"Connect your AI agent to ServiceNow — query, create, update, and manage records across any table using the Table API and Stats API. 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